162. The Shared Belief Behind Human-Centered Communication w/ Steve Pacinelli

No one individual has all the answers to everything. With a concept as broad yet essential as human-centered communication, it was going to take many experts — 11, to be exact — to begin to equip us with the knowledge we need to recenter our communication around people. In this episode, I have the pleasure of chatting with my longtime friend and two-time coauthor, Steve Pacinelli, CMO at BombBomb, about what he learned from the process of writing our book, Human-Centered Communication.  Join us as we discuss:Why customer experience is built on the exploration of a shared beliefWhere the idea for the book originatedWhat the big idea behind human-centered communication isWho each expert is and what you can expect in each of their chaptersWhat interactive experiences we created around the bookCheck out these resources we mentioned:I’ll Be Back by Shep HykenThe Experience Maker by Dan Gingiss The Road Less Stupid by Keith Cunningham Visual Collaboration by Loa Baastrup and Ole Qvist-SorensenSubscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.