164. Firing Your Villains & Leading with Vulnerability w/ Heather Monahan

Ignoring an antagonistic relationship at work is one of the worst things you can do — to yourself. Working with someone in a toxic situation can hinder your potential.You need to learn how to fire your villain.In this episode, I interview Heather Monahan, bestselling a uthor, renowned keynote speaker, and CEO at Boss in Heels LLC, about her story of creating confidence and overcoming villains. Join us as we discuss:How Heather came to be fired from a job where she was successfulWhat it’s like to teach sales at HarvardHow to fire your villains How to provide value amidst changing markets and customersWhat it means to set expectations for customer experienceCheck out these resources we mentioned:Heather Monahan on LinkedIn Heather Monahan on Twitter Overcome Your Villains Giftology and John Ruhlin Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.