177. Empathy, Listening, and Human Centricity w/ Howard Brown

The customer is (or should be) at the center of everything a business should be focused on.If your core values don’t involve being human-centric, which means both customer-centric and employee-centric, chances are that you'll probably get left behind the companies whose values do.In this episode, I interview Howard Brown, Founder and CEO at Revenue.io, about human-centricity and prioritizing connecting with others through listening and empathy.Howard and I talked about:How to make human-centricity your core valueWhat the relationship between CX and EX isWhat it was like to navigate Revenue.io’s recent rebrandWhy AI should stand for augmented intelligenceHow listening and empathy create better brand experiences    Check out these resources we mentioned:Revenue.ioHoward Brown on LinkedInAmazon  Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play, or Google Podcasts, and find more episodes on our blog.Listening on a desktop & can’t see the links? Just search for the Customer Experience Podcast in your favorite podcast player.