183. Building a Customer-Centric Organization w/ Sam Jacobs

The process from here to there is full of failure. Today’s guest is a founder and CEO whose life changed when he recognized that failure actually means experience that he can use to help others.In this episode, I speak with Sam Jacobs, Founder & CEO at Pavilion, about realizing his entrepreneurial dreams based on openly sharing best practices, ideas, and strategies with peers.Sam and I talked about:What actions a company with humility will takeHow Pavilion grew out of Revenue CollectiveWhy a vision should inform valuesWhat the independence of the professional truly looks likeHow Sam built Pavilion with diversity and customer-centricity  Check out these resources we mentioned:Join PavilionSam Jacobs on LinkedInJim Sharpe on LinkedInFeetures running socks  Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.