185. Equipping and Empowering People to Deliver Differentiating CX w/ Jim Hardeman

What is your company’s way to play? Put another way, how do you differentiate yourself?It’s customer experience that is the biggest and best differentiator — and employees are the real drivers of CX.In this episode, I interview Jim Hardeman, Chief Marketing Officer and Chief Product Officer at CMX, about empowering employees to deliver quality CX using technological tools that foster innovation.Jim and I also talked about:What the definition of superior operational execution isWhy brands that focus on employees provide great CXHow technology should empower humans to achieve qualityWhat to measure and how to measure itWhy relationship building is the key to understanding customers Check out these resources we mentioned during the podcast:Jim Hardeman on LinkedInCMXDaryle DeBalski on LinkedInQualified.comLexus of Chattanooga Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.Listening on a desktop & can’t see the links? Just search for The Customer Experience Podcast in your favorite podcast player.