194. Winning Digital Customers w/ Howard Tiersky

We could call it customer experience. Or we could call it love. How should our customer-centricity change when we want to win digital customers? In this episode, I interview Howard Tiersky , CEO at FROM, The Digital Transformation Agency and author of Winning Digital Customers , about emphasizing customer experience during digital transformation. Howard and I also talked about:What the three key elements of customer experience areWhy you need an ambitious vision for digital transformationHow to love your customers — and earn their loveWhat the role of values are in digital brandingHow to temper the pace of change with customer-centricity    Check out these resources we mentioned:Howard Tiersky on LinkedIn Winning Digital Customers FROM, The Digital Transformation Agency Tony Robbins Bulk Reef Supply  Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts , Spotify , Google Play or Google Podcasts , and find more episodes on our blog.