34. 4 Things EVERY Customer Wish You Understood About Them w/ Michael Redbord
The Customer Experience Podcast - A podcast by Ethan at BombBomb - Tuesdays
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Customer’s so wish every business understood these 4 things that Mike Redbord shared with us on our our Customer Experience Podcast.
Mike’s the GM of Service Hub at HubSpot, and he came on our show to share a few secrets from inside the customer’s mind:
- What every customer wished businesses understood
- Why CX is a feeling, not an operation, a department, or a function
- Third-party validation
- Customer reference programs
A few resources we shared on this episode:
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