CSP S3 E5 -Kevin Metzger - Your Service is Your Product

Send us a textIn this compelling episode of the Customer Success Playbook Podcast, Kevin Metzger presents a transformative perspective on service delivery, framing it as a product rather than just a process. This paradigm shift enables organizations to apply proven customer success methodologies to their service delivery framework, ensuring consistency, scalability, and enhanced value delivery.Detailed AnalysisKevin Metzger delves deep into the concept of treating service delivery as a produc...