CSP S3 E6 - Kevin Metzger - AI agents usage in 2025

The Customer Success Playbook - A podcast by Kevin Metzger and Roman Trebon

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Business Technology

Send us a text In this forward-looking episode, Kevin Metzger delves deep into the transformative potential of AI agents in service delivery. The discussion unveils how AI agents are revolutionizing business processes by breaking down complex tasks into manageable components. Kevin explains the architecture of AI agents, their practical applications in service delivery, and the significant developments in AI technology, including ChatGPT's O3 model and its implications for artificial general ...