Customer Success Playbook Episode 2 - Playbooks

Send us a textIn this second episode of the CS Playbook Podcast, we delve into the critical component of Customer Success – the Customer Success Playbook. Discover how this playbook, comprising a range of strategies, acts as your guide in effectively communicating with customers, monitoring key metrics, and continuously enhancing your approach across the entire customer journey.Gist:We kick off by defining what a Customer Success Playbook is. In essence, it's a set of strategies that guides b...