Customer Success Playbook Episode 7 - Sue Nabeth Moore- Organizational Alignment

Send us a text The podcast discusses how companies can align their entire organization around customer success. The hosts Kevin and Roman interview Sue Nabeth Moore, a thought leader in customer success. Key points: - Customer success needs to be part of the company's strategy, not just a tactical support function. It should be infused top-down in all departments. - Educating the organization on what customer success means is crucial. It focuses on driving outcomes and business gains for c...