Customer Success Playbook Episode 9 - Jeff Heckler - Service Delivery in Customer Success

Send us a text Join hosts Roman Trebon and Kevin Metzger in this episode of the "Customer Success Playbook" podcast as they converse with the seasoned expert, Jeff Heckler, to dissect the finer points of customer success and service delivery. Dive into a rich discussion filled with hands-on advice and deep insights aimed at enhancing your approach to customer success. Discussion Points Service Delivery Transformation: Jeff narrates how transitioning from a reactive to a proactive service d...