Customer Success Playbook - Postgame - Unpacking the Onboarding Process: A Key to Customer Success
The Customer Success Playbook - A podcast by Kevin Metzger and Roman Trebon
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We're thrilled to announce the release of our latest podcast episode, where Kevin Metzger sits down with Roman Trebon to unpack the critical elements of customer onboarding. Drawing from a month dedicated to exploring the nuances of this vital process, our guests share invaluable insights into making the onboarding experience a cornerstone of customer success.🔑 Key Highlights:The intricate comparison of onboarding to planning a wedding, emphasizing the importance of meticulous preparation and...