Customer Success Playbook S3 E20 - Terinee Pooler - Driving Feedback Through The Company

Send us a text erinee Pooler shares invaluable insights on transforming Net Promoter Score (NPS) feedback into actionable organizational change. The episode delves into practical strategies for ensuring customer feedback drives meaningful improvements across companies. Detailed Analysis The conversation explores several critical aspects of NPS implementation and feedback management: Customer Sentiment Integration Pooler emphasizes the importance of combining NPS data with broader customer he...