Customer Success Playbook S3 E22 - Martin Vogel - Global Support Framework

The Customer Success Playbook - A podcast by Kevin Metzger and Roman Trebon

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Send us a text Summary: In this episode of the Customer Success Playbook, hosts Roman Trebon and Kevin Metzger sit down with Martin Vogel, an executive leader in global customer support and complex hardware-plus-SaaS solutions. They dive deep into the challenges of establishing a scalable, efficient global support framework and ensuring immediate and long-term value for customers. Martin shares practical strategies, including understanding regional differences, creating simple yet robust proc...