Customer Success Playbook S3 E23 - Martin Vogel - Balancing Expansion and Customer Needs

Send us a text Summary: How do you expand into new verticals and regions while still keeping your current customers happy? That’s the one big question we tackle in this episode of the Customer Success Playbook Podcast. Hosts Kevin Metzger and Roman Trebon welcome back Martin Vogel to explore the challenges of scaling a business while maintaining strong customer relationships. Martin shares insights on maintaining customer intimacy at scale, the risks of focusing too much on urgent matters ove...