Customer Success Playbook Season 2 Episode 10 - Postgame - Chad Estees, KPI, and the ATLCS Summit

Navigating the Landscape of Customer Success: Insights from Kevin and Roman's Discussion with Chad EstesExecutive Summary:In a recent insightful dialogue, Kevin Metzger and Roman Trebon delved into the realm of customer success, spotlighting the critical role of Key Performance Indicators (KPIs) in driving business growth. Their conversation with Chad Estes, a notable figure from Canvas AI, underscored the importance of meticulously selected KPIs in steering customer success strategies. This ...