Customer Success Playbook Season 2 Episode 13 - This week in CS 1

Summary:In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger delve into the shifting landscape of customer success (CS). The discussion highlighted several pivotal trends:Increasing Importance of CS: The surge in attendance at CS events like the Totango Summit reflects the growing significance of customer success roles in businesses.Role Rebranding Impacts Talent Acquisition: A noteworthy shift in job titling from 'program manager' to 'customer succes...