Customer Success Playbook Season 2 Episode 17 - Week in Review

The Customer Success Playbook - A podcast by Kevin Metzger and Roman Trebon

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Business Technology

Welcome to Season 2, Episode 17 of the Customer Success Playbook Podcast! This week, hosts Roman Trebon and Kevin Metzger review the latest in customer success news and insights. They discuss standout articles on leadership within CSM roles, including a piece by Marcus Wrench on how high-performing CSMs embody leadership qualities. The episode also features a video post by Justin Chappelle on B2B customer experience and evolving survey methodologies.Kevin shares his experience at the Gainsigh...