Customer Success Playbook Season 2 Episode 39 - Sadee Akhtar - Collaboration

The Customer Success Playbook - A podcast by Kevin Metzger and Roman Trebon - Tuesdays

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Send us a textIn this episode of the Customer Success Playbook Podcast, host Kevin Metzger interviews Sadee Akhtar, a tech leader specializing in optimizing collaboration between customer success (CS) and professional services (PS) teams. Sadee shares six key insights on improving team dynamics during the onboarding process, emphasizing the importance of data-driven decision making, aligning on customer journey design, and ensuring smooth handoffs between teams.Detailed Analysis1. Data-Driven...