Customer Success Playbook Season 2 Episode 46 - Dickey Singh - Cast.app - CS AI Agents

The Customer Success Playbook - A podcast by Kevin Metzger and Roman Trebon - Tuesdays

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Send us a textIn this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage with Dickey Singh, CEO and founder of Cast.app, to explore the transformative potential of AI agents in customer success. The discussion reveals how AI agents can revolutionize customer engagement by handling routine tasks while enabling CSMs to focus on high-value activities, potentially generating millions in additional revenue without adding headcount.Key Themes and InsightsA...