The CS Playbook March Pregame: Unveiling the Core Metrics for Customer Success

Send us a textIn the dynamic world of customer success, identifying and leveraging key performance indicators (KPIs) is crucial for driving growth and ensuring the longevity of customer relationships. The recent episode of the Customer Success Playbook podcast, featuring co-hosts Kevin Metzger and Roman Trebon, delves into this critical topic, offering valuable insights into the metrics that truly matter in customer success.Key Points & Themes:Focus on KPIs: The discussion centers on iden...