178: Use Emotion To Beat Customer Service Stagnation

Customer experience (CX) fatigue is a reality — and it's impeding improvements in customer service. While the customer service world has focused on improving the effectiveness and ease of CX, firms have overlooked the most important component: emotion. In this episode, we discuss the technologies and approaches to employee training that help customer service organizations improve emotional connection.
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Use Emotion To Beat Customer Service Stagnation