202: Inclusive Design In Practice

Prioritizing inclusive design helps companies win and retain more customers, break into new markets, and get employees more engaged. But what does inclusive design look like in practice? In this episode, Principal Analyst Gina Bhawalkar discusses best practices for infusing accessibility into research and design practices — a topic she’ll be covering in greater depth today at Forrester’s CX SF event.
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* The Inclusive Design Imperative: Win And Retain More Customers