246: Enabling Employees In A Work From Home Model (R)

Great customer experience (CX) and employee experience (EX) go hand in hand.  To deliver high-quality CX, companies must enable their employees, amid COVID-19 and shifting needs.  In this episode, we are joined by Verizon's Vice President of Sales and Service Operations, Ken Lain, to discuss his team's work supporting 17,000+ customer service employees as many transition to a work from home model. Click the titles below for more on this topic: Five Steps To Enable Customer Experience Delivery Focus On Process, Technology, And Collaboration To Enhance Your Employee Enablement The Five Factors That Supercharge CX Enablement