SPRINTing to a solution

The CX Leader Podcast | A resource for customer experience leaders - A podcast by Walker Information - Tuesdays

Categories:

"Death by meeting” is a popular term, and it’s not uncommon to see businesses attempt to conceive and launch new solutions or products over a period of weeks - or months! But in the customer experience realm, speed is critical. Steve welcomes consultant Jack Walker to explain how the SPRINT process used in software companies can take the time needed to develop new CX programs from months down to days.