The Non-customer-facing Employee
The CX Leader Podcast | A resource for customer experience leaders - A podcast by Walker Information - Tuesdays
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It’s easy explaining how front-line employees directly influence the customer’s experience. But it’s more difficult for non-customer-facing to see how their contributions impact CX. Steve welcomes Maureen Cook, customer experience specialist at Ciena, to discuss the ways they show ALL their employees how they affect customer experience.
