21. Navigating Delivery Challenges in High-End Restaurants with Will Beckett, Co-Founder and CEO of Hawksmoor

Hawksmoor CEO and co-founder Will Beckett joins The Delivery Prophets to unpack the complexities of the food delivery industry. We’ll dive into the pros and cons of employing in-house delivery drivers versus using third-party aggregators, highlighting examples like Yard Sale Pizza and Buns From Home.Will discusses how innovative at-home dining experiences from Rockfish and My Supper Hero Meal Kits are reshaping customer expectations. We'll also explore the irreplaceable essence of in-restaurant dining and the unique challenges brands like Hawksmoor face in maintaining their premium experiences through delivery.In this episode, we discuss:Employee dynamics: from restaurant chefs to food delivery drivers Direct customer relationship modelsAt-home brand experiences with virtual and restaurant kitsChallenges of replicating restaurant experiences at homeDistinct cultural approaches to home delivery in different regionsThe importance of in-person dining experiences and hospitalityLinks mentioned in this episodeHawksmoorRockfishYard Sale PizzaBuns From HomeMy Supper Hero Meal KitsThe Delivery Prophets Podcast  #2 with Jamie BarberWill Beckett on LinkedInLike the show? We’d be hugely grateful if you could help us spread the word by taking 1 minute to leave us a rating and review on your podcast platform of choice. Full instructions at https://www.thedelivery.world/ratingsandreviews.