Making the Case for Continuous Improvement with Terence Mahone of Farfetch

Joining Daniel on the show this week is Terence Mahone of Farfetch. When Terence took on his role at Farfetch, the directive was simple: Go out and create a culture of continuous improvement. We talk about the need for senior leaders to be willing to build the structures that can allow ground up engagement and idea generation. We also talk about the importance of fluency around a directive, and how understanding the language can help prevent fear or doubt in your teams.