What is Customer Success with Ryan Roberts of Pixelz

It might seem kind of unusual to have an episode about Customer Success for our podcast, after all this is a podcast about creative production, not sales or SaaS or some of the other things you might think of when you hear the term Customer Success. But think about it like this. At the end of the day, customer success is really about asking the right questions, expectation setting, and continuous improvement. Being the person or team that asks “Why?” in order to determine what is the root cause and what is a symptom. Our Guest for this episode is Ryan Roberts, Customer Success Director, North America for Pixelz. We talk about all of these ideas, and we discuss how Customer Success connects with and overlaps other customer touch points, and what their ongoing role is in ensuring customers keep coming back.