Chatbots For Workflow Learning with David T. Livingston, Ph.D.

Hello everyone! My name is Ladek and my guest for this episode is David T. Livingston, who is the Executive Director of Health Plan Workforce Development at Kaiser Permanente.In this very ‘automated’ conversation David and I talk about00:00 › Start5:54 › Why are Chatbots a Good Tool for workforce development, especially when it comes to reinforcing learning?10:44 › The Five Ways David was seeking to improve sales performance through the use of chatbots13:15 › Why did Kaiser Went Chatbot—How c...