The rush to travel brings hurdles for travel agents

Generally speaking, the news is good, if not great, for travel advisors. Travelers are ready to hit the road this year, and a Travel Weekly poll of readers in April found that more than three-quarters of respondents said they were optimistic about their agency’s future. But the survey also asked advisors to describe their biggest challenges, and as one person put it: “Everything.” In this episode of the Folo, we’re talking with senior editor Jamie Biesiada and Global Travel Collection president Angie Licea some of the biggest agency challenges: Staffing, long hold times, how to get information for clients and how to combat pandemic-era burnout. This conversation was recorded May 19 and has been edited for length and clarity. Sponsor: This episode is sponsored by Windstar Cruises Related: Cover story: Hurdles ahead for travel advisors Suppliers rush to hire and train staff as frustration builds over wait times Travel advisors are optimistic about the future of their agencies Global Travel Collection refreshes its learning librarySee omnystudio.com/listener for privacy information.