How To Deliver a WOW Customer Experience

This week’s guest is with Kelley Thornton who is the CEO of Tiege Hanley, an e-commerce company with the mission of helping men look and feel amazing. The business has evolved from selling three distinct Skin Care Systems to boasting a wide variety of products, including deodorant, bar soap, body wash, and a detoxifying clay mask. Tiege shipped its 1.5 millionth box in July 2022 and has over 350,000 customers worldwide. Kelley is focused on enriching the experience for all customers and guiding men to healthier lifestyles founded on self-confidence. Value bombs from this weeks episode Based on the best selling book ’The book of happiness’ by Tony Hsieh, how is the company obsessed with customers How to deliver WOW experiences Every business goes through plateaus, how has Tiege Hanley handled this and how did it affect you emotionally as a CEO How should retail and ecommerce companies navigate the current economic climate  The advantages of competing against bigger companies  ABOUT THE GUEST LinkedIn: https://www.linkedin.com/in/kelleythornton-ceo-tiege-hanley/ Twitter: https://twitter.com/kelley7thornton Website: https://www.tiege.com Host Follow Adam on LinkedIn: https://www.linkedin.com/in/adamistrong FREE BOOK GIVEAWAY: Get your copy of the best selling book 'Play the game' all you have to do is leave a review on Apple or Spotify, email me with a screenshot and send me your mailing address to [email protected] (UK ONLY) For those outside the UK, will send you the digital version direct to your inbox. Looking for accountability or to be part of an accountability group, apply to the game changers inner circle (limited spaces) click here: https://hello618661.typeform.com/to/YthuhGbc Get the latest tips, tactics and business strategies via telegram, click here to join: https://t.me/adam_strong_official 🙏 How To Support The Game Changers Experience Podcast 🎙️ Subscribe, listen and leave a review on 👉 Apple, Spotify Buy me a coffee 👉 here Tag us and share the show with your network Learn more about your ad choices. Visit megaphone.fm/adchoices