4 - When Apologies Do and Don’t Matter

This topic is so powerful in all our lives because at some point we will need a good apology and at some point, we'll need to give one.   The problem is, when we need one, we don’t always get one, and when we need to give one, we don't always feel like it. So how do you know when someone is really sorry? How do you show someone you're really sorry? Do you know the signs of a fake apology? Do you know the signs of a real one? Does it even matter to know?