Soft Services co-founders Rebecca Zhou and Annie Kreighbaum on what's changed since 'DTC 1.0'

After meeting while working at Glossier, Rebecca Zhou and Annie Kreighbaum went their own ways in the DTC world. But in 2019, they decided to get back into beauty. Nearly a year ago, they launched their body-care startup, Soft Services, which offers products addressing skin issues such as body acne and keratosis pilaris in chic packages you’d want to display on your counter instead of hiding it in your medicine cabinet. Investors have taken notice: The brand has already raised $3 million in seed funding.  The idea was inspired by Kreighbaum’s beauty editorial years at Into the Gloss, where she learned that articles about common skin issues were incredibly popular, yet products offering solutions to them were hard to come by. Rather than joining the bandwagon of Gen Z-focused brands, Soft Services calls its approach “elastic branding,” when it comes to its target demographics -- and it’s not leaving out millennials.  On the most recent episode of the Glossy Beauty Podcast, Zhou and Kreighbaum discuss the need to remember millennial consumers, their approach to fundraising and the reason they don’t take a “purist” approach to DTC.

Om Podcasten

The Glossy Beauty Podcast is the newest podcast from Glossy. Each 30-minute episode features candid conversations about how today’s trends, such as CBD and self-care, are shaping the future of the beauty and wellness industries. With a unique assortment of guests, The Glossy Beauty Podcast provides its listeners with a variety of insights and approaches to these categories, which are experiencing explosive growth. From new retail strategies on beauty floors to the importance of filtering skincare products through crystals, this show sets out to help listeners understand everything that is going on today, and prepare for what will show up in their feeds tomorrow.