Building A 'Go-To' Clinic: The Head Physio Dashboard: Essential Metrics for Clinical Success

In this episode of the ‘Go-To’ Physio podcast, Dave O'Sullivan discusses the ‘Go-To’ Clinic Head Physio dashboard and the essential metrics for achieving clinical success. He emphasises the importance of understanding and utilising numbers to improve clinic performance, patient outcomes, and profitability. The conversation covers key metrics, the patient journey, and strategies for enhancing clinical excellence while maintaining ethical profits. Dave also highlights the significance of training therapists to leverage these metrics effectively. Takeaways Clinical success involves both clinical excellence and profitability. Numbers provide insights into performance and opportunities for improvement. High performers view numbers as tools for growth, not punishment. Lagging indicators help assess past performance and inform future actions. Understanding inputs and outputs is crucial for clinic success. Key metrics include rebook rates, package conversions, and drop-off percentages. Utilisation rates should be monitored to prevent therapist burnout. Improving clinical standards can enhance patient lifetime value. Marketing spend should be informed by clinic performance metrics. Training therapists on numbers can lead to better patient outcomes and clinic growth. Chapters 00:00 Introduction to Clinical Success Metrics 03:11 Understanding Numbers in Clinical Practice 06:01 Key Metrics for Clinic Performance 12:37 Growth Levers for Clinic Owners 17:22 Opportunities for Growth and Clinical Excellence Resources:  Free Head Physio Systems 6 Step Checklist: ⁠https://thegotophysio.com/checklist/⁠ Our Flagship ‘Go To’ Therapist Mentorship Program: ⁠https://thegotophysio.com/mentorship/⁠ Our Clinic Owner Business Mentorship Program: ⁠https://thegotophysio.com/business-mentorship/⁠ Happy Progressing Patients Book: ⁠https://thegotophysio.com/book/⁠ For our Latest Updates, Be Sure To Follow Us On Social Media: Facebook: ⁠www.facebook.com/daveosullivansportsphysio⁠ Instagram: ⁠www.instagram.com/daveosullivanphysio/⁠ LinkedIn: ⁠www.linkedin.com/in/daveosullivanphysio/