Direct Pay, Telehealth, Parking Lot Visits and Other Strategies for Private Practices to Survive the Pandemic

In our ongoing series around the COVID-19 crisis, we plan each episode with the specific aim of delivering you, the listener, actionable items you can do right now. To ensure that during this crisis you can solidify and strengthen your business while continuing to serve your patients at the highest level, we're bringing you two of our favorite people in healthcare. Joining us today is David Goldhill, CEO of Sesame and Dr. Allison Edwards who runs a direct primary care facility, to talk about how you can adopt the right strategies for doctors to overcome this crisis. Highlights How a personal tragedy and a timely New Yorker article set David Goldhill on the path from being a top media exec to one of our leading voices in healthcare. Why incentives and priorities are a huge motivation and focus of David's research. What we saw was an opportunity to create something of an alternative health economy outside of third party reimbursement. David Goldhill The Direct Primary Care Marketplace: A guide for practices and patients. The solution for high deductible patients you can't collect from. We elected to not bill insurance in our clinic simply because we wanted to make sure that we were actually working for our patients as our customers. Dr. Allison Edwards Insurance made it difficult to treat patients: How helping under-served populations in an FQHC drove Dr. Edwards to DPC. The DPC Speed Advantage: How Dr. Edwards was able to adapt and pivot without having to convince government or insurers, she just had to convince her patients. The NEW Channels, Formats, and Expectations for the doctor-patient relationship. An overview of the video platform, payment, and scheduling with Sesame. What you can and can't do through Telemedince in Primary Care. A rundown of the Virtual Check-in Don’t let perfect be the enemy of good. David Goldhill, President and Chief Executive Officer David Goldhill is the founder and CEO of Sesame, which operates an innovative direct pay marketplace for the full range of health care services.  Sesame launched its service in Kansas City in 2019.  Goldhill has been a leading voice of market-based health care reform since publication of “How American Health Care Killed My Father” as the cover story of the September 2009 issue of The Atlantic. Goldhill is the author of “Catastrophic Care: Why Everything We Think We Know about Health Care is Wrong” (Knopf, January 2013) and of “The Real Costs of American Health Care” (Vintage 2016).  He is co-editor of New York’s Next Health Care Revolution (Manhattan Institute, 2015).  Goldhill is chair of the Board of Directors of the Leapfrog Group, an employer-sponsored organization dedicated to hospital safety and transparency. In his business career, Goldhill was president and CEO of GSN, which operates a US cable television network seen in 80 million homes and one of the world’s largest digital games companies.  He previously served as president and COO of Universal Television Group, the largest division of Universal Studios.  In this capacity, he oversaw all operations at the company’s domestic and international cable television networks, cable and network television studios, first-run syndication business and worldwide television distribution. Goldhill was also chairman and CEO of Independent Network Holdings, Ltd. (INTH), which created and operated the TV3 television network in Russia.  Prior, Goldhill was the CFO of Act III Communications, a privately-owned holding company with interests in television stations, movie theaters, magazines, and film/television production.  He has served as Director of Commerce Hub (CHUBA), Expedia (EXPE), eLong (LONG), and numerous private companies. Goldhill graduated from Harvard University with a B.A. degree in history and holds a M.A. degree in history from New York University.  Sesame Sesame is a marketplace for health services where customers pay upfront for care. Sesame connects patients and providers directly, making quality health care more accessible, affordable, and transparent. No surprise bills, no hidden costs. Just great doctors offering their services at fair, transparent prices. Sesame offers an end-to-end HIPAA-compliant telemedicine solution with a key distinction.  Sesame virtual appointment includes our direct-pay payment and billing functionality.  At a moment of uncertain reimbursement policies around telemedicine – and with telemedicine appointments carrying fees meaningfully less than in-office visits, Sesame allows practices to recoup revenue with little administrative cost. Our platform is a fully HIPAA compliant, easy to use service that enables any licensed medical provider in the US - in any specialty - to immediately list their services using our convenient, self-onboarding tool. The platform also works with other video services, which allows physicians to utilize Sesame for its upfront payment functionality alongside an existing video conference solution. We’re offering the service free to all providers for the next three months as a way to introduce the concept of direct-pay services to a broader range of providers. Patients can use Sesame to find the telemedicine care they need, with a wide range of specialties and providers—from general consultations, to dermatology, physical therapy and beyond, all available with clear, affordable pricing and a straightforward booking platform. Links, Resources and Related Episodes Sesamecare.com Catastrophic Care: Why Everything We Think We Know about Health Care Is Wrong Catastrophic Care Book Review by Don Lee DPCFrontier.com Direct primary care alliance university EHRs for DPC – Elation, Hint, Atlas (in the order they were mentioned) Twitter @SesameCare @Dr_A_Edwards @David_Goldhill Linkedin: Sesame David Goldhill Dr. Allison Edwards More on Direct Primary Care (DPC) from The #HCBiz Show