What Top US Salons Are Doing To Keep Teams Engaged During Shut-Down

One of our biggest challenges right now as salon owners is knowing how to communicate with our teams. As owners we are suppose to have the answers, our teams are relying on answers. So, how do we handle this in a way that still insures trust and belief from our teams? I have two very special guests on the show today. Owners of Twelve 27 Salon in Pittsburgh, SUPER sisters Hilary & Veronica Ballard talk about how they are keeping connected with their team of 22 stylists and guests at this time. As leaders, this is new territory for us all. So, what is the right approach? Do we allow our teams to just relax and tell them we will pick things up when we are open again? Do we give them online classes to watch and ask them to work on certain skills? Or is it something completely different, what is the correct approach during a forced close?