Boutique Hoteliers: Curating Unique Guest Experiences

There is no denying the magic that can be felt when staying at a boutique hotel. Whether it's a historically significant, family-run legacy, or a modern trendy property, boutique hotels are an amazing corner of the hospitality industry. In this episode, you will hear from mother-daughter duo Kathleen and Amy Smith, owners of Saratoga Arms. Originally built in 1870, Saratoga Arms is an award-winning historic boutique hotel in the heart of downtown Saratoga Springs, New York. Trisha Pérez Kennealy, Owner and Culinary Educator of the Inn at Hastings Park, also joins to chat about her background as an investment banker, what led her to owning the Inn, how experiences at Disney have shaped the guest experience at the Inn, building a team culture, and more. Connect with Steve on LinkedIn Check out Steve's new Wednesday morning live show - Good Morning Hospitality! RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices