Kathleen & Amy Smith - Owners of Saratoga Arms, Boutique Hotel

In this episode, Steve is joined by the mother-daughter duo Kathleen and Amy Smith, owners of Saratoga Arms. Originally built in 1870, Saratoga Arms is an award-winning historic boutique hotel in the heart of downtown Saratoga Springs, New York. Throughout this conversation, Kathleen shares her journey in hospitality that led her to the iconic property, Amy gives her unique perspective being born into the business, together they share the secrets to creating an incredible team culture, how they are maintaining the charm of the historic property, and what they are doing to celebrate Saratoga Arms' 25th anniversary this year. RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices