Said Haykal - General Manager of Faena Hotel Miami Beach & District

In this episode, Steve is joined by Said Haykal, the General Manager of Faena Hotel Miami Beach & District. Said is an experienced operations leader with a ultra-successful career of working in the luxury hospitality industry. He has been involved in opening some of the most prestigious properties in the world, including two properties that achieved Forbes Five Star & AAA Five Diamond Status within the first year of opening. Throughout this conversation, Said talks about his experience previously working at Ritz Carlton, St. Regis, Como Hotels, Four Seasons and the progression of roles that led to his current position as General Manager at Faena Hotel, building resiliency, leading a team, and what he recommends to every hospitality professional. RealTime Reservation Offer This episode is brought to you by our podcast partners at RealTime Reservation. Their inventory management system is best in class for hotels and resorts to manage their non-room inventory. The web-based application allows for creative upselling of overnight and daytime visitors with add-ons and pre-planned packages. Hotel guests and non-guests can reserve cabanas, pool chairs, activities, amenities, excursions, events, day passes, and much more. To learn more check them out here! Learn more about your ad choices. Visit megaphone.fm/adchoices