Episode 102 – The sound of success: IC at Spotify, Mastercard and beyond

Ever been curious about how some of the biggest brands in the world tackle their internal communication challenges? Well look (or listen) no further. Kerri Warner, this week’s guest on The Internal Comms Podcast, held the reins at both Spotify and MasterCard. Kerri has a huge range of IC experience spanning the consulting, agency and corporate world. Starting out in social science and psychology, she offers a unique view on how building trust and connection are really the building blocks of any change programme, and offers some really insightful advice on applying her principles in your work. Listen out for Kerri’s ‘Five S’ strategy for internal comms that carried Spotify through a vast transformation, plus how to embed that all-important employee advocacy programme that will help drive your culture forward. As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.