Episode 74 – Culture with sticking power

The Internal Comms Podcast is back for Season 9! To kick off this season, we welcomed BizJuicer’s Andy Goram to the hot seat. Andy’s passion for building businesses ‘from the inside-out’ aligns rather nicely with our own ethos at AB, and makes him the perfect guest to help inspire and inform our listeners. Andy’s formative working experiences were in hospitality, learning the power of relationship building for success in front-line service roles. He calls this “lifting the curtain on ‘have a nice day!’”, as behind the pleasantries was a real desire to connect with the customer in a genuine and authentic way. This thinking has followed him throughout his brilliant career, and guided him through the transformation of one of the UK’s biggest bingo businesses – where customers and colleagues are like family – Gala Bingo. In this episode, Katie and Andy explore the power of being human and leading with care in the corporate world, but also the impact of constructive guidance on creating culture that goes the distance. Andy brings reams of experience to the mic, including some hilarious anecdotes from when he was finding his way in the working world, and when his ego needed checking. We hope you enjoy this latest episode, and if you have any thoughts or comments on this episode, share them using the hashtag #TheICPodcast. And for more content like this, make sure you’re following us on Twitter at @abthinks.