Internet Outages: Why One Small Link Can Break the Whole Chain | Pulse Update

Providing great digital experiences relies on a complex service delivery chain. The past few weeks brought multiple reminders that the root cause of cloud and app disruptions often comes down to one single link in this chain. While the component at issue may appear small, if it’s not functioning normally, the consequences can be significant. Additionally, the impact of a malfunctioning “link” is often intensified by a lack of understanding or visibility into the entire end-to-end service delivery chain, especially in situations where a change is made outside standard operating procedures or pipelines.In this episode, explore how this phenomenon appeared to play out recently when .au domains failed to resolve, as well as during disruptions at Salesforce and Microsoft Azure.For more insights, check out these links:- Explore the .au incident in the ThousandEyes platform (NO LOGIN REQUIRED): https://ajdaombojgmvnbvsclhtvgmrskaicjvo.share.thousandeyes.com/- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=transistor&utm_medium=referral&utm_campaign=internetreportpulseep20———CHAPTERS00:00 Intro00:54 The Download06:01 By the Numbers08:23 .au Domains Fail to Resolve15:42 PlayStation Network Disruption21:10 Get in Touch———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X (formerly Twitter): @thousandeyes