Episode 11 - Structured Problem Analysis

In Episode 11 of The ITSM Review podcast Rebecca discusses structured problem analysis and problem solving methodologies with guests Simon Morris and Tobias Nyberg. Topics include: Strategic activity Kepner Tregoe Slack time and overload Bias/challenging assumptions Maturity barriers Playing the blame game Sex, drugs and rock-n-roll Books mentioned and further reading/information: The New Rational Manager - Kepner Tregoe The Five Dysfunctions of a Team - Patrick Lencioni The Standard+Case Approach - Rob England Stephen Bungay - The Executive Trinity Service Management Day (Holland)