ITAM Review Podcast Episode 12: World class ITAM at The Hershey Company

In this podcast Martin Thompson from The ITAM Review is joined by Rick Lacey, Global IT Asset Manager at The Hershey Company. World Class ITAM I consider what Rick and his team are doing at Hershey as world class ITAM, in that the ITAM team is a zero-cost expense to the team ($1M Cost avoidance in 2014), they run it as a customer-focussed business within Hershey, handle IT procurement and deliver a fantastic user experience for their customers (Asset request management approval to asset delivery to user - usually in less than 8 hours). During this podcast we cover: hardware reclaim, off boarding, and cost recovery process. The ITAM team as zero-cost business unit through proactive reclaim Hardware retirement and re-use program for PC and Mobile