The Secrets of Negotiation from the FBI Top Negotiator | Chris Voss

“Terrorists have moms,” he said. Jeffrey Schilling was kidnapped in the Philippines and held hostage for 7 and a half months. The terrorists said they were torturing him. Chris Voss didn’t fall for it. Chris is a former FBI hostage negotiator and the author of 'Never Split the Difference: Negotiating As If Your Life Depended On It'. “Find a way to mention his mother’s concern for him,” Chris’ boss said...