A Step-by-Step Guide to Saving Challenging Client Relationships

Have you ever wondered how a single moment of frustration could transform into a lifelong loyalty? In today’s episode, we’re diving into how to turn even the messiest client moments into opportunities to build trust and strengthen relationships. (Yep, even when everything feels like it’s hitting the fan, there’s a way to turn it around!) I’ll share the surprising power of the service recovery paradox, some real-life lessons (like the time I accidentally double-booked a wedding client—yikes!),...