What to Do When Your Client Wants a Refund

What do you do when your client wants a refund?   It's an uncomfortable situation to be in, no doubt.   In my 8 years in business, I've made plenty of mistakes when I had to eat costs. But there have also been times when my clients have requested refunds and I know I was not at fault.   Whether you're a service-based business or product-based, I'm giving you my best tips for handling these tricky situations with grace and professionalism. And because I believe in the value of prevention, I'll let you in on what I did to avoid (or at least, greatly reduce) these scenarios from coming up again.   Episode show notes: https://jennarainey.com/clientrefund/