189 - Customer Retention & Keeping Your Clients Coming Back with Jill Salzman

Founder of The Founding Moms online community and host of the podcast “Why Are We Shouting?!?,” Jill Salzman is on the podcast to talk about customer retention and how to keep customers coming back. In This Episode 00:00 - Introduction 03:36 - Greeting to Jill 08:27 - Branding transparency 11:09 - In it for the journey 12:34 - Jill’s first “adult” company 15:26 - Finding the answers 19:05 - Being an expert 23:08 - Community nurturing 24:59 - Natural retention 27:17 - Beginning of relationsh...