189 - Customer Retention & Keeping Your Clients Coming Back with Jill Salzman

Founder of The Founding Moms online community and host of the podcast “Why Are We Shouting?!?,” Jill Salzman is on the podcast to talk about customer retention and how to keep customers coming back.In This Episode00:00 - Introduction03:36 - Greeting to Jill08:27 - Branding transparency11:09 - In it for the journey12:34 - Jill’s first “adult” company15:26 - Finding the answers19:05 - Being an expert23:08 - Community nurturing24:59 - Natural retention27:17 - Beginning of relationships32:09 - Is the “hustle” silly?34:57 - Hand off and be ok36:37 - Finding touch points42:26 - Refreshing engagement49:25 - Writing off ideas51:46 - Trickling55:34 - Josh’s coaching hatGet all links, resources and show notes at:https://joshhall.co/189Grab my brand new (completely free) training to help you start and build your web design business at:👉 joshhall.co/buildPerfect for early-stage web designers who need help with offers, pricing, getting clients and filling the gaps to build professional websites.Join Web Designer Pro™ before we hit the 250 member cap!https://joshhall.co/pro